At present, most cables are 3.5-10 meters long. If you need longer cables, we can customize any length for you.
Yes，when the yellow light is on, long press button until the yellow light goes out to start emergency charging.
To protect the lifespan of the car battery and charging gun, you can stop charging on the car mobile app or the car central control screen, and then unplug the charging gun power supply.
Suitable for all new energy vehicle models, it is need to check the maximum supported current and charging interface of your car to ensure the selection of the correct charging gun. If you are unsure how to choose, please provide of the car charger interface pictures and car model year, and contact customer service for recommendations.
Suitable for 110V-240V voltage.
Yes, we support custom plugs.
The charging speed depends on the product power. For example, when using a 7kw product for charging, it can charge approximately 23 miles per hour.
The product is designed as a household portable or wall mounted charging gun, suitable for use in high and low temperature environments, and can automatically cut off unsafe charging power sources.
Not Supported.
2-year warranty.
You can remove the device from the app or reset the device itself.
You can search for“Smart Life”APP in Google Play or Apple Store.After opening the App, tap the plus sign in the upper right corner to automatically discover the device. Enable Wi-Fi and Bluetooth permissions, then start searching. Enter the Wi-Fi account and password, wait for the charging device to be successfully added to the Internet, and then you will be taken to the App's charging display interface.
Check if the network is functioning properly.
Yes, through the sharing connection function.
If the distance is long, please use a cable with a larger diameter. If the current of the pile is 16A and the cable is 2.5 square meters, it is recommended to use a cable within 15 meters.If the user uses a 4-square-meter cable, it can support 35 meters.
EN