FAQ | Green Ocean New Energy Charging Solutions

After the yellow LED indicates a ground fault, press and hold the button for 3 seconds to enter emergency charging mode.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

Operating Temperature Range: -30℃ to 50℃/-22℉ to 122℉. Stop usage and contact after-sales support if beyond the range.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

1. Ensure that both Wi‑Fi and Bluetooth on your phone are turned on before connecting.
2. Reset the device Wi‑Fi: Press and hold the button until the green LED blinks 6 times.
3. If the above operations still fail to restore normal function, please contact our after-sales customer service.

Compatible with 99% of vehicles. Contact support for details.

3.5m–10m, Customizable Length

3.5kW 16A MAX/7kW 32A Max/11kW 16A Max/22kW 32A Max

Type 1：SAE J1772
Type 2：IEC 62196
GBT： GB/T20234.2
TS-NACS： SAE J3400

Product Body, User Manual, Storage Bag, Eco-Friendly Paper Packaging Box

At Least 1-Year Warranty

Current Adjustment
Delayed Charging
Timer Charging（Connect to the APP）
LCD Display

Idle: Blue LED solid on
Connected: Blue LED blinking
Charging: Green LED chasing
Scheduled: Green LED breathing
Charging Complete: Green LED solid on
Over Voltage: Red LED blinks 3 times
Under Voltage: Red LED blinks 4 times
Over Current: Red LED blinks 5 times
Over Temperature: Red LED blinks 6 times
Leakage Current: Red LED blinks 8 times
Ground Fault: Yellow LED solid on
CP Fault: Red LED blinks 10 times

Supported.

Idle: Blue LED solid on
Connected: Blue LED blinking
Charging: Green LED chasing
Scheduled: Green LED breathing
Charging Complete: Green LED solid on
Over Voltage: Red LED blinks 3 times
Under Voltage: Red LED blinks 4 times
Over Current: Red LED blinks 5 times
Over Temperature: Red LED blinks 6 times
Leakage Current: Red LED blinks 8 times
Ground Fault: Yellow LED solid on
CP Fault: Red LED blinks 10 times

After the device is powered on normally and free of faults, under the idle state (charging gun disconnected), press and hold the button to enter scheduled time adjustment mode. Then single press the button to cycle through 0H, 2H, 4H, 6H, 8H. Press the button once more to return to 0H, then long press the button to exit and reset the Wi‑Fi.

When the yellow light indicates a grounding fault, long press the button for 3 seconds to enter emergency charging mode.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

Operating Temperature Range: -30℃ to 50℃/-22℉ to 122℉. Stop usage and contact after-sales support if beyond the range.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

1. Ensure that both Wi‑Fi and Bluetooth on your phone are turned on before connecting.
2. Reset device WIFI: In idle state (charger unplugged), long press the button to enter appointment time adjustment. Then single-click the button to switch between 0H, 2H, 4H, 6H and 8H, and click again to return to 0H. Finally, long press the button to exit, and the WIFI will be reset.
3. If the above operations still fail to restore normal function, please contact our after-sales customer service.

Compatible with 99% of vehicles. Contact support for details.

3.5m–10m, Customizable Length

3.5kW 16A MAX/7kW 32A Max/11kW 16A Max/22kW 32A Max

Type 1：SAE J1772
Type 2：IEC 62196
GBT： GB/T20234.2
TS-NACS： SAE J3400

At Least 1-Year Warranty

Current Adjustment
Delayed Charging
Timer Charging
LCD Display（D8 Pro ）

Product Body, Wall Mount Plate, User Manual, Storage Bag, Eco-Friendly Paper Packaging Box

Idle: Blue LED solid on
Connected: Blue LED blinking
Charging: Green LED chasing
Scheduled: Green LED breathing
Charge Complete: Green LED solid on

Reset WIFI

A：Current Adjustment Mode
D：Delay Charging Setting
T：Charging Time Setting

Idle: Blue LED solid on
Connected: Blue LED blinking
Charging: Green LED chasing
Scheduled: Green LED breathing
Charge Complete: Green LED solid on
Ground Fault: Red LED blinks 2 times
Over Voltage: Red LED blinks 3 times
Under Voltage: Red LED blinks 4 times
Over Current: Red LED blinks 5 times
Over Temperature: Red LED blinks 6 times
Stuck Relay: Red LED blinks 7 times
Leakage Current: Red LED blinks 8 times
CP Fault: Red LED blinks 10 times

C2Pro：After normal power-on and when the device is fault-free, in idle status (charger unplugged), long press the button for 3 seconds. A flashing green light indicates that WIFI reset is complete.
D8Pro：After normal power-on with no device faults, in idle state (charger unplugged), long press the D button for 3 seconds. WIFI reset is complete when "WIFI Reset" appears on the screen.

C2Pro：After the red light flashes twice to indicate a grounding fault, long press the button for 3 seconds to enter emergency charging mode. D8Pro：The screen will display a grounding fault. Long press the D button for 3 seconds to bypass the grounding fault and enter emergency charging mode.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

Operating Temperature Range: -30℃ to 50℃/-22℉ to 122℉. Stop usage and contact after-sales support if beyond the range.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

1. Ensure that both Wi‑Fi and Bluetooth on your phone are turned on before connecting.
2、Reset WIFI：
C2Pro：After normal power-on with no device faults, in idle state (charger unplugged), long press the button for 3 seconds. A flashing green light indicates that WIFI reset is complete. D8Pro：After normal power-on with no device faults, in idle state (charger unplugged), long press the D button for 3 seconds. WIFI reset is complete when "WIFI Reset" appears on the screen.
3. If the above operations still fail to restore normal function, please contact our after-sales customer service.

Compatible with 99% of vehicles. Contact support for details.

3.5m–10m, Customizable Length

7kW&32A Max / 11kW&16A Max / 22kW&32A Max

Type 1：SAE J1772
Type 2：IEC 62196
GBT： GB/T20234.2
TS-NACS： SAE J3400

At Least 1-Year Warranty

Current Adjustment
Delayed Charging
Timer Charging
LCD Display

Product Body, Wall Mount Plate, Screws & Hardware Kit, User Manual, Eco-Friendly Paper Packaging Box

Idle: Blue LED solid on
Connected: Blue LED blinking
Charging: Green LED chasing
Scheduled: Green LED breathing
Charge Complete: Green LED solid on
Ground Fault: Red LED blinks 2 times
Over Voltage: Red LED blinks 3 times
Under Voltage: Red LED blinks 4 times
Over Current: Red LED blinks 5 times
Over Temperature: Red LED blinks 6 times
Stuck Relay: Red LED blinks 7 times
Leakage Current: Red LED blinks 8 times
CP Fault: Red LED blinks 10 times

After normal power-on with no faults detected, in idle state (charger unplugged):Single press the left button to adjust the current; single press the right button to adjust the scheduled charging time. Long press the right button to swipe the card and access the menu.Long press both buttons for 10 seconds to disable the card swipe function and enter plug-and-charge mode.

Idle: Blue LED solid on
Connected: Blue LED blinking
Charging: Green LED chasing
Scheduled: Green LED breathing
Charging Complete: Green LED solid on
Over Voltage: Red LED blinks 3 times
Under Voltage: Red LED blinks 4 times
Over Current: Red LED blinks 5 times
Over Temperature: Red LED blinks 6 times
Leakage Current: Red LED blinks 8 times
Ground Fault: Yellow LED solid on
CP Fault: Red LED blinks 10 times

After normal power-on with no faults detected, in idle state (charger unplugged), long press the left button for 3 seconds. When the "Swipe Card" prompt appears, swipe the card to enter the menu. Then single press the left button to switch to the Settings option, and single press the right button to confirm and enter Settings.In the Settings interface, single press the left button to switch to the Reset WIFI option, then single press the right button. The reset is complete when "OK" appears on the Reset WIFI option.

If the device is powered on without proper grounding, the screen will display a grounding fault. Long press the left button for 3 seconds to bypass the grounding fault and return to normal operation.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

Operating Temperature Range: -30℃ to 50℃/-22℉ to 122℉. Stop usage and contact after-sales support if beyond the range.

Contact a qualified electrician or our after-sales support.

Contact a qualified electrician or our after-sales support.

1. Ensure that both Wi‑Fi and Bluetooth on your phone are turned on before connecting.
2. Reset Device WIFI:
After normal power-on with no device faults, in idle state (charger unplugged), long press the left button for 3 seconds. When the "Swipe Card" prompt appears, swipe the card to enter the menu. Then single press the left button to switch to the Settings option, and single press the right button to confirm and enter the Settings interface. In the Settings interface, single press the left button to switch to the Reset WIFI option, then single press the right button. The reset is complete when the "OK" prompt appears on the Reset WIFI option.
3. If the above operations still fail to restore normal function, please contact our after-sales customer service.

Search Smart Life or Tuya on Google Play or App Store.

Supported. Please contact customer service for details.Supported. Please contact the customer service email.

Supported. Please contact the customer service email.

Supported. Please contact the customer service email.

Supported. Please contact the customer service email.

Supported. Please contact the customer service email.

Supported. Please contact the customer service email.

Supported. Please contact the customer service email.

Supported. Please contact the customer service email.

[email protected]